FAQ
What currencies do you support?
Available currencies: AUD, CAD, EUR, KZT, NOK, RUB, SEK, USD, PLN, HUF.
What payment methods are available?
All the methods are listed in the "Payments" tab located at the bottom of the site, as well as in your account in the "Wallet" tab.
Is there any fee during payments?
For your convenience we cover all costs associated with transfer fees.
How to make a deposit?
Log into your account and press "Deposit" button. In the dropdown you must choose one of the payment methods (fill in your personal data if necessary), specify deposit amount, choose one of the offered bonuses and press "Deposit". Complete all the necessary actions on the payment provider side after that. Money will be credited right after the payment processing. Usually it takes a few seconds. Please contact support if money haven't credited within an hour.
Is it possible to use multiple payment methods for deposit?
It is possible if all the payment accounts belong to player who makes deposit.
Do you accept payments from the third parties?
It is absolutely forbidden.You must use the card or electronic wallet that are Yours and are registered on You.
How to withdraw funds from the account?
Having logged into your account, click on the"My Profile" tab on the left side of the site and select the" Wallet "tab in the drop-down menu. Go to the "Withdrawal" tab and select the withdrawal method. Withdrawals are carried out only via those payment methods that were used for making a deposit.
Is it possible to use multiple payment methods for withdrawal?
Sure. Any of available payment methods which was used for deposits can be used for withdrawal.
Can I withdraw funds immediately after the deposit?
All deposited funds are non withdrawable until they are wagered three times for slots (wager x3) and ten times for all table games (wager x10).
Are there any withdrawal limits?
The maximum daily/weekly amounts allowed for withdrawals depend on your VIP level. The company also set the minimum and maximum withdrawal amounts for one transaction which may differ depending on the withdrawal method, the level of your account or other factors.
How long does it take to withdraw money?
We strive to process withdrawal requests up to 24 hours from the time of request. The maximum processing time for a withdrawal request is up to 7 business days. In the event that the Company investigates You, the time period specified in this clause may be extended by the period of such an investigation. Withdrawals of funds are not carried out on weekends.
How to cancel a withdrawal request?
Press "My profile" and choose "Wallet" tab from the dropdown. In "Wallet" tab select "Transactions history". You will see all your payments here and you may cancel those which are being processing.
